Privacy Policy
Privacy is not a feature. It is a standard. This policy explains how FAVEN collects, uses, and protects your information.
Information We Collect
We collect personal information directly from you and automatically through your interaction with our store.
- Contact details (name, email, address, phone)
- Order and billing information
- Account login credentials
- Shopping activity and loyalty data
- Customer service communications
- Device, browser, IP and usage data
How We Use Your Information
- Process payments and fulfill orders
- Manage accounts and transactions
- Improve performance and user experience
- Prevent fraud and maintain security
- Send marketing communications (opt-out available)
Cookies & Tracking
We use cookies and similar technologies to enhance functionality, personalize content, and analyze store performance.
You may disable cookies in your browser settings, though some features may not function properly.
Sharing Information
We may share information with:
- Payment processors
- Shipping and fulfillment partners
- Analytics and marketing providers
- Authorities where legally required
We do not use sensitive personal information without your consent.
Security & Retention
We implement commercially reasonable safeguards to protect your information. However, no transmission over the internet is completely secure.
Information is retained only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Your Rights
- Request access to your data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise your rights, contact us directly.
Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from minors.
International Processing
Your information may be processed outside your country. Where required, we rely on recognized legal safeguards for international transfers.
Contact
For privacy-related inquiries:
sales@faven.co.za
Old Mint Park, Centurion, GP, 1683, South Africa